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SpringCharts Technical Support Policies and Procedures
Policies
Disclaimer |
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Spring Medical Systems products are licensed
and warranted according to the terms of each products’ End User
License Agreement (EULA). Spring Medical Systems is not responsible
for troubleshooting or repairing computer or networking hardware or
any software not supplied by Spring Medical Systems. |
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Assumptions |
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In order to provide quality customer support, Spring
Medical Systems requires that prior to seeking support for the SpringCharts
system, the customer must have a functioning Local Area Network, if
running SpringCharts in a multi-PC environment. Ideally, the customer
will also have installed a high-speed Internet connection accessible
to the internal network. |
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Procedures
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There are a number of resources available
for your SpringCharts product. Following the simple procedures below
will ensure that you get the best possible support from your Spring
Medical Team.
- Many answers to common questions can be found on our website,
www.SpringMedical.com, under the Learn button. Also the user guide
that comes with your software is an excellent resource.
- Send us an email at Support@SpringMedical.com. We will get
back to you within 2 business days. Please be sure to include
your name, telephone number(s), email address, and a complete
problem description.
- Give us a call at (281) 537-1377 and ask for Support. Our support
hours are 8:00 am to 6:00 pm Central Time, Monday – Friday.
If we are unavailable, please leave your name, telephone number,
email address, a brief problem description and the best times
to phone you, and we will return your call within 2 business days.
- Support will be provided via telephone, email and various other
tools, which provide Spring Medical Systems remote access to customer
systems via the Internet.
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Prices
Technical
Support |
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Support is offered via annual subscription
or on a “per hour ” basis. The per hour fee is
currently $95. After hours support is available for an additional
charge.
Note: Support will be supplied via email and/or phone as described
above.
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Training |
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Training is offered for an hourly fee (call for details).
Training will be conducted via the telephone or on-line (or both),
based on the needs and configuration of the customer’s site. |
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